In today’s competitive marketplace, reputation and review management can make or break your business. It’s best to prioritize collecting positive reviews and actively engaging with your customers. Use technology to your advantage such as Reprenu’s NFC chip and QR code review plates or cards to make collecting reviews as easy as possible.
- 93% of users say online reviews impacted their buying decisions.
- 81% of consumers use Google to evaluate local businesses.
Most consumers expect a business to have between 20-99 reviews
Fewer consumers are reading Facebook online reviews than a year ago (BrightLocal)
- With 73% of all online reviews, Google is the go-to choice for modern consumers looking for social proof before making an online purchase.
- Google is the first choice when checking online reviews for 81% of modern consumers with Facebook (45%) coming second.
Visibility on Google is paramount for your business to rank higher in search results and attract local customers. Positive reviews can boost your Google ranking and increase visibility, ultimately driving more traffic to your website or physical location. Facebook, Instagram, Yelp, Trip Advisor, and other choices should be pursued and utilized but Google should be focused on first.
Consistently collecting new reviews is key to staying relevant and competitive. Google’s algorithms value the recency and frequency of reviews, businesses that actively solicit and respond to reviews are more likely to rank higher in search results. More positive reviews push down the occasional inevitable negative review. You know when you have a happy customer so don’t hesitate to ask for the review!
69% of customers leave a Google review after being prompted
Responding to all reviews is another critical aspect of successful reputation and review management. This practice demonstrates professionalism and attentiveness to customer feedback, positively impacting a business’s Google ranking and SEO efforts.
75% of businesses don’t respond to negative reviews.
53% of consumers want a fast response to negative reviews (ReviewTrackers)
Potential customers heavily rely on reviews and responses before making purchase decisions. By proactively managing your online reputation and engaging with reviews, you can shape consumer perception of your business and build trust with prospective customers.
Negative reviews can harm your business’s reputation and profitability, underscoring the importance of effective reputation and review management practices. Prioritizing positive reviews and actively managing your online reputation, can attract more customers and drive growth.
For businesses looking to streamline their reputation and review management efforts, Reprenu offers cutting-edge solutions to help your business succeed. Don’t let poor reviews and reputation management break your business.
At Reprenu , we can greatly relieve the stress of review and reputation management and further help you to get the absolute best outcome from your positive reviews through our innovative products and services.
In conclusion, reputation and review management play a critical role in the success of your business. By prioritizing positive reviews, actively engaging with feedback, and managing your online reputation effectively, you can enhance your visibility, attract more customers, and drive growth. Visit reprenu.com to learn how you can take control of your online reputation.